Field Support Scientist Europe

The Field Support Scientist, High Throughput (HT) will be responsible for supporting the implementation of Promega solutions on automation platforms at customer sites across Europe for the entire project cycle: pre-sales support, internal application evaluation, on-site execution, troubleshooting and follow-up. Work with the European sales teams and all Promega business units to support pharmaceutical, biotechnology, academic, applied, and clinical Strategic Business Units (SBU) using automated liquid handlers to perform nucleic acid purification, protein purification, compound screening and cell culture.

The primary responsibly is to support standard and custom High Throughput (HT) workflows in the customer laboratories while being recognized as the technical product expert for related applications. Full cooperation and support between Team members are required to maintain team alignment. Experience in automated method development & scripting for automated liquid handling platforms is a requirement.

Candidate will work out of Home. Preferably near a major Airport- Location in France


  1. Utilize Analytik Jena, Beckman, Hamilton, Tecan, Eppendorf or other HT liquid handling software and instrumentation expertise to create and develop custom automated scripts to adapt Promega reagents to the customer laboratory workflow. This includes methods creation, using existing method templates, validating new methods at Promega application laboratories, and customizing methods on-site.
  2. Act as the technical & scientific product expert to support all Promega European branches and distributors, remotely and on-site with account management and commercialization efforts for high throughput reagent adoption. This includes technical reagent recommendations, attending business meetings, creating custom automated workflows, performing customer training, method and reagent troubleshooting while focusing on customer requirements.
  3. Customer Focus is required while partnering with Promega European sales and customers to answer technical questions regarding Promega products and technologies. Partner with corporate Technical Services to report customer feedback, report incidents and collaborate to address customer inquiries. Provide remote and or onsite support (pre- and post-support) as needed.
  4. Collaborate effectively with European Promega Sales and Scientific Business Units to coordinate and schedule onsite HT evaluations while actively providing feedback regarding customer requirements, capturing product workflow improvements and customer perceptions of competitor product offerings. Engage in technical meetings to refine existing and future products and support in conjunction with R&D, Scientific Applications, and the product management team.
  5. Drive HT workflows to support the integration of a Promega reagents when using an automated liquid handling or particle moving instruments. HT reagents/workflows include processing different sample types for DNA/RNA/Plasmid/ccfDNA other nucleic acid purification workflows along with other Promega solutions in Cell Health and Viability, Protein Purification, Mass Spec, Human Identification and Molecular Diagnostics.
  6. Develop and execute custom automated liquid handling methods and workflows to drive feasibility experiments that confirms customer expectations and requirements using Promega products. This evaluation can include requirements/concerns from the scientific business unit to commercialize HT workflows.
  7. Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation, and device integration. Maintain clear and complete records for all projects and communicate results.
  8. Collaborate effectively with all Promega departments, Global Branches, and staff (Life Science Products and Services, Global Sales, Corporate Scientific Business Units, Corporate Technical Services, R&D, Scientific Applications and Training, Custom Order Department, Global Custom and OEM Solution Team, etc.) as required to support improvements in the design, application, sales, commercialization, and technical support of Promega products and processes.
  9. Abide by Promega and FSS Teams procedures to manage & track projects using Client Relationship Management software (CRM).
  10. Keep abreast of new technologies and stay current in reagent and instrument technical knowledge to provide recommendations and troubleshoot technical questions. Provide information to customers in a positive, mindful, and professional manner.
  11. Understand individual contribution to the business with a high regard and focus of being a team player.
  12. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity, and respect for others.
  13. Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work.
  14. Understands and complies with ethical, legal, and regulatory requirements applicable to our business.


  1. Bachelor’s degree in molecular biology, cell biology, protein biochemistry or related life science area.
  2. Expertise using laboratory equipment and liquid handling instrumentation and software, as necessary.
  3. Minimum 10 years of industry experience and proven knowledge and understanding of core applications in molecular biology, cell biology, protein biochemistry, nucleic acid purification in a life science, pharmaceutical, genetic identity, academic or clinical settings.
  4. Liquid Handling Instrumentation and integrated solution experience.
  5. Excellent verbal and written communication skills. Ability to effectively communicate with customers and staff via telephone, email, Microsoft Teams and in person. Can write detailed instructions and reports effectively.
  6. Computer experience using liquid handler programs such as EVOware, Fluent Control, Venus Software, BindIt, Biomek Software, epBlue Software. Skilled with Microsoft Office suite including Windows, Word, Excel and PowerPoint. In addition, ability to learn and use new programs as needed.
  7. Experience with handling biological samples, some of which may be potentially infectious samples. Understanding of appropriate biosafety techniques.
  8. Must possess a valid driver’s license and passport, meets requirements to travel to USA and within Europe (e.g., Visa, COVID-19 vaccine certificate)
  9. Ability to create and deliver technical presentations, seminars and support materials for demonstrations and general product support. Previous technical training a plus.
  10. Proven ability to lead and contribute intellectually to team-directed, multi-disciplinary projects.
  11. Proven conflict resolution and interpersonal skills.
  12. Deep customer knowledge and relationships with stakeholders and key business leaders.
  13. Able to speak English proficiently.
  14. Ability to prioritize workload and schedule, manage multiple projects, meet aggressive deadlines and work in an environment with frequent interruptions and changing priorities.


  1. Master’s degree or PhD degree in molecular biology, cell biology, protein biochemistry or related life science area.
  2. Prior experience in a position requiring customer interaction/focus and product support within the life science, pharmaceutical or clinical industry (Reagent and Liquid Handling applications, Technical Service, Sales, Marketing, Product Management).
  3. Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and describe results in a concise, technical, and professional manner.


  1. Ability to use standard laboratory equipment.
  2. Ability to wear safety equipment and follow safety guidelines while in the laboratory.
  3. Ability to move packages weighing up to 25kg. required.
  4. Ability to remain stationary for extended periods of time.
  5. Ability to drive.
  6. Able and willing to maintain a travel schedule up to 50%, occasionally on short notice.

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